We would rather be believed than admired
Aurelian is a small advisory practice. We have assessed four agents in production for operations teams in wholesale, insurance, software and logistics, and every one of them fails some of the time.
That is not an apology, it is the work. An agent that clears ninety-two percent of a painful queue is worth a great deal, and claiming it clears all of it is the fastest way to lose the room in month three. So we price the remaining eight percent up front, put it in the report, and let the number be smaller.
It costs us some engagements against firms quoting the naive figure. It has never cost us a client.