Every figure here is post-exception

Purchase orders, goods-received notes and supplier invoices were reconciled from a shared inbox, consuming most of a week for two people. The agent now clears the straightforward ninety-two percent; we priced the remainder before the engagement began, not after.

The bottleneck was never the assessment; it was how long a claim sat unclassified beforehand. Severity scoring moved to an agent, under one fixed rule: anything under the confidence floor is routed to a person, not guessed at.

The strongest leads went cold overnight, waiting to be routed each morning. Enrichment and assignment now complete inside a minute, and the sales team can see the reasoning behind every one.

Discrepancies against the carrier rate card surfaced weeks late, once the invoice was already paid. The agent now reconciles at the point of receipt and flags the gap the same day, before the money has moved.