Logistics
Portmayne Freight
Rate reconciliation for a freight operator
Discrepancies against the carrier rate card surfaced weeks late, once the invoice was already paid. The agent now reconciles at the point of receipt and flags the gap the same day, before the money has moved.
96
hours returned monthly
2.2
months to payback
91
percent accuracy
58
exceptions a month
At Portmayne Freight, rate discrepancies typically came to light only weeks after the fact, by which point the invoice had already cleared and any leverage had gone with it.
Earlier visibility changed the negotiation
The agent lines up each purchase order against the carrier’s rate card the moment an invoice arrives, and flags any gap that same day. The dispute process itself was not altered. What changed is the timing: finance now raises the discrepancy before the payment goes out, not after.
Ninety-one percent accuracy, fifty-eight exceptions a month: of the four, this is the fastest to pay back, at 2.2 months. Volume is what makes the case here: that level of accuracy across a tenth of the invoice volume would not have cleared the threshold for a business case.