What the other eight percent actually costs

Eight percent reads like a rounding error. It is not: accuracy and volume compound, while intuition simply adds them up.

Scale it up: a hundred tasks a month turns eight failures into a minor nuisance someone quietly absorbs. At five hundred, that same eight percent is forty, enough to occupy one named person every week. At five thousand, it justifies a hire. Same agent, same accuracy, three entirely different operating realities.

Put a number on it up front

Treat accuracy as an allowance to be spent, not a score to be chased. Settle the floor, settle where the sub-floor work is routed, and settle who is accountable for that queue. Every engagement we have reviewed that skipped this step ran into the same dispute by month three.